ProVision Communications
is dedicated to providing clients with a comprehensive suite of professional
telecommunications services: audit, evaluation, and procurement of
voice (local and long distance), data, internet, VoIP and conferencing
through our leading edge procurement process. We deliver significant
value to our clients through complete and detailed analysis combined
with expert advice relative to cost effective solutions, quality carrier
choices, and superior customer service.
Our business is telecommunications
analysis and procurement. Our mission is total customer satisfaction.
We accomplish this with a consistent focus on:
•
Research
and Analysis: ProVision's team of specialists
work with our clients to understand their specific problems
and needs. This may involve a complete audit of telecommunications
expenses to a simple analysis of current billings. It is
through this analysis that the company is able to determine
what changes should be recommended to optimize the clients
telecommunications services, in the most cost effective
way.
•
Right Services:
Once an organizations needs have been determined, ProVision
goes to work evaluating which carrier services will best support
the company's objectives. ProVision's expertise includes voice
and data networks, VoIP, audio and video conferencing, and
local and long distance services. The final recommendation
may incluce a variety of services to maximize the effectiveness
of the total solution.
•
Right Carriers: Once
the right services are determined, the ProVision team relies
on its extensive carrier relationships to analyze which carriers
would be appropriate to submit for pricing. A complete understanding
of each carrier's network and capabilities is necessary in
order to determine which will deliver the most comprehensive
services. ProVision operates under a carrier neutral philosophy
which eliminates any potential confilct of choosing the wrong
carrier for the wrong reason. Our team commits to our cients
that we will suggest only the best carriers to achieve stated
objectives.
•
Right Price: The
final step in the selection process involves submitting requests
for pricing from multiple carriers. Receiving pricing from
multiple carriers assures the client that they will achieve
a fair price for the services procured.
•
Customer
Service : After the service selection
has been determined, the ProVision customer service team
assists clients with the provisioning process. We interface
with the carrier(s) to ensure accurate and timely service
installation. Our job does not stop after installation.
We are our clients advocate with any service or billing
issues. While our business is telecommunications consulting
and procurement, our goal is total customer satisfaction.